Bad
Character As A Management Tool
A large piece of the answer can be found by reading
between the lines of an article that appeared in the June 1998 issue of Foreign Affairs. Written
by Mortimer Zuckerman, owner of
U.S. News and World Report (and other major publications), the essay praises the American economy, characterizing
its lead over Europe and Asia as so structurally grounded no nation can possibly catch up fori 00 years.
American workers and the American
managerial system are unique.
You are intrigued, I hope. So was I. Unless you believe
in master race biology, our
advantage can only have come from training of the American young, in
school and out, training which
produces attitudes and behavior useful to management. What might these crucial determinants of business success
be?
First, says Zuckerman, the American
worker is a pushover. That's my translation, not his, but I think it's a fair take on what he means when he says
the American is indifferent to
everything but a paycheck. He doesn't try to tell the boss his job. By
contrast, Europe suffers from a
strong "steam age" craft tradition where workers demand a large voice
in decision-making. Asia is even
worse off, because even though the Asian worker is silenced, tradition and government interfere with what
business can do.
Next, says Zuckerman,
workers in America live in constant panic; they know companies here owe them nothing as fellow human
beings. Fear is our secret supercharger, giving management flexibility no other country has. In 1996, after
five years of record
profitability, almost half of all Americans in big business feared being
laid off. This fear keeps a brake
on wages.
Next, in the United States, human beings
don't make decisions, abstract formulas do; management by mathematical rules makes the company
manager-proof as well as
worker-proof
Finally, our endless consumption
completes the charmed circle, consumption driven by non- stop addiction to novelty, a habit which provides
American business with the only
reliable domestic market in the world. Elsewhere, in hard times business
dries up, but not here; here we
shop till we drop, mortgaging the future in bad times as well as good.
Can 't you feel in
your bones Zuckerman is right? I have little doubt the fantastic wealth of American big business is
psychologically and procedurally grounded in our form of schooling. The training field for these
grotesque human qualities is the classroom. Schools train individuals to respond as a mass. Boys and
girls are drilled in being bored,
frightened, envious, emotionally needy, generally incomplete. A
successful mass production economy
requires such a clientele. A small business, small farm economy like that of the Amish requires individual
competence, thoughtfulness, compassion, and universal participation; our own requires a managed mass of
leveled, spiritless, anxious,
familyless, friendless, godless, and obedient people who believe the
difference between Cheers and
Seinfeld is a subject worth arguing about.
The extreme wealth of
American big business is the direct result of school having trained us in certain attitudes like a craving
for novelty. That's what the bells are for. They don't ring so much as to say, "Now for
something different."
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